Warranty Policy – RolliBaby.shop

Warranty Policy 2-YEAR COVERAGE

Peace of mind for your premium baby gear

šŸ”§ Current Warranty Status: All UPPAbaby and Nuna products purchased from RolliBaby.shop include our 2-year limited warranty against manufacturer defects.

Warranty Coverage

Our warranty protects against:

  • Manufacturing defects in materials or workmanship
  • Structural integrity issues under normal use
  • Component failures not caused by misuse
  • Original product functionality as described

Warranty Period

  • 24 months from date of purchase
  • Valid only for original purchaser with proof of purchase
  • Coverage applies to products bought from RolliBaby.shop only

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, accidents, or improper maintenance
  • Products purchased from unauthorized sellers
  • Cosmetic damage not affecting functionality
  • Damage from commercial use or rental
  • Unauthorized modifications or repairs
āš ļø Important: Registering your product with the manufacturer (UPPAbaby/Nuna) is recommended to activate their additional warranty coverage.

How to Make a Claim

3-step warranty claim process:

  1. Contact us at support@rollibaby.shop with:
    • Order number and purchase date
    • Photos/video of the defect
    • Description of the issue
  2. We’ll respond within 2 business days with instructions
  3. If approved, we’ll provide a free return label and repair/replace the item

Resolution Options

For valid claims, we may:

  • Repair the defective component
  • Replace with the same or comparable product
  • Issue store credit if the product is discontinued

Manufacturer Warranties

Additional coverage from brands:

  • UPPAbaby: Some products have lifetime frame warranties
  • Nuna: Certain items have extended coverage
  • Check manufacturer websites for details

International Warranty

This warranty only applies to:

  • Products purchased and used in the United States
  • Customers with U.S. shipping addresses

Limitations

  • This is your sole remedy under the warranty
  • We’re not liable for incidental/consequential damages
  • Some states don’t allow limitations, so these may not apply to you